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Refund Policy

Last Updated: December 15, 2024

Table of Contents

1. Introduction

At RankMentor, we strive to provide the best UPSC preparation experience. This refund policy outlines our guidelines for subscription cancellations and refunds. We aim to be transparent and fair in our refund process while maintaining the quality of our services.

2. Refund Eligibility

2.1 Eligible for Refund

Requests within 7 days of subscription purchase
Technical issues preventing service access
Duplicate charges or billing errors
Service unavailability due to technical problems

2.2 Not Eligible for Refund

Requests after 7 days of purchase
Usage of premium features
Downloaded or accessed content
Violation of Terms of Service

3. Refund Process

To request a refund, follow these steps:

1

Contact our support team at [email protected]

2

Provide your account details and reason for refund

3

Include transaction details or order number

4

Wait for confirmation (usually within 48 hours)

4. Refund Timeline

Refund requests are processed within 2-3 business days
Credit card refunds may take 5-10 business days
Bank transfers may take 7-14 business days
UPI refunds typically process within 3-5 business days

5. Cancellation Policy

For subscription cancellations:

Cancel anytime through your account settings
Access continues until the end of billing period
No partial refunds for unused time
Cancellation prevents automatic renewal

6. Special Circumstances

We may consider refunds outside the standard policy for:

Extended service outages
Major technical issues
Exceptional personal circumstances
Account compromise or fraud

7. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: [email protected]

We aim to respond to all refund requests within 48 hours.